Shipping policy
Last updated: September 10, 2026
All SELAS artwork is made to order.
This means your artwork must first be produced, printed, framed, inspected, and prepared for shipment before it is handed to the shipping carrier.
Production time and shipping time are separate.
Production Time
Most framed SELAS artwork requires approximately:
3–4 business days for production
Production may occasionally take longer during:
- High-volume periods
- Holidays
- Quality-control checks
- Reprints
- Exceptional circumstances
Production time does not include shipping time.
Estimated Shipping Times
Once production is completed and your order is shipped, approximate shipping times may include:
Economy Shipping: approximately 5–10 business days
Standard Shipping: approximately 2–7 business days
Express Shipping: approximately 1–3 business days where available
Not every shipping method is available for every product, country, or destination.
These timeframes are estimates and are not guaranteed delivery dates.
Tracking
When tracking information becomes available, it will be provided using the email address associated with your order.
Please allow some time after shipment for the shipping carrier's tracking system to update.
Shipping Carriers
Depending on the destination and order, packages may be shipped through professional international or regional shipping carriers including services such as:
- FedEx
- DHL
- UPS
- DPD
- Venipak
- Other appropriate shipping carriers
The carrier used for your order may vary depending on destination and availability.
P.O. Boxes
Framed artwork generally cannot be shipped to P.O. boxes.
Please provide a complete residential or commercial street address during checkout.
Shipping Address
Customers are responsible for providing an accurate and complete delivery address.
Please review your shipping address carefully before completing your purchase.
If you discover an error after placing your order, contact us immediately at:
We will make reasonable efforts to correct the address.
However, address changes cannot be guaranteed once production or shipping has begun.
Incorrect shipping information may result in additional courier charges or delivery failure.
Multiple Items
Products from the same order may occasionally arrive separately.
Framed artwork requires protective packaging, and some products may not be safely shipped together.
As a result, you may receive multiple packages or tracking numbers for the same order.
Damaged Shipments
If your package or artwork arrives damaged, contact us within 10 calendar days of delivery at:
Please include your order number and photographs showing:
- The full product
- The damaged area
- The shipping box
- Packaging materials
- Shipping label
Please keep the artwork and original packaging while your claim is being reviewed.
Tracking Shows Delivered but Package Is Missing
If tracking indicates that your package was delivered but you cannot find it, please first check:
- Around your delivery location
- With other members of your household
- With neighbours
- With building management or reception
- With the local shipping carrier
If your package still cannot be located, contact us as soon as possible and no later than 14 days after the package was marked as delivered.
Email:
We will assist with investigating the shipment with the carrier.
Lost Shipments
If your shipment tracking has not received an update for approximately 20 days, contact us so we can investigate.
For economy shipments, please contact us if tracking has not updated for approximately 30 days.
Claims regarding packages believed to be lost in transit should be submitted no later than 60 days from the original shipment date.
If the shipping carrier confirms that an order has been lost, SELAS will work with you to arrange an appropriate replacement or refund.
Customs, Duties, and Import Fees
SELAS may ship internationally where available.
International orders may occasionally be subject to:
- Customs duties
- Import taxes
- Brokerage charges
- Processing fees
- Other charges imposed by authorities in the destination country
These charges are outside the direct control of SELAS.
Unless expressly stated otherwise during checkout, applicable import-related charges may be the responsibility of the recipient.
Delivery Delays
SELAS cannot guarantee courier delivery dates.
Delays may occur because of circumstances including:
- Customs processing
- Weather
- Transportation interruptions
- Remote destinations
- High-volume shopping periods
- Holidays
- Incorrect addresses
- Courier disruptions
- Circumstances outside our reasonable control
Any mandatory consumer rights relating to delivery delays remain unaffected.